Parts-Manager

About Allegiance Trucks

Allegiance Trucks operates over 40 locations in 10 states throughout the Northeast and is the fastest growing commercial truck and trailer dealer group in North America. Our team proudly represents leading brands including International, Isuzu, Pierce Fire Apparatus, Wabash, Ford, Hino, Dennis Eagle, Kalmar, and JerrDan.

Benefits

• Competitive starting pay
• Excellent health benefits, including medical, dental, and vision
• Flexible Spending Account or Health Savings Account
• Life insurance
• Parental leave
• Paid time off and paid holidays
• 401(k) with company match
• Encouragement and support for continued advancement with additional training

Responsibilities

• Oversee the overall performance of the parts department.
• Perform supervisory responsibilities including interviewing, hiring, firing, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems.
• Train employees in company policies, department procedures, job duties, operational safety, and to support company-wide goals.
• Motivate parts personnel to provide high levels of customer service.
• Prepare annual marketing, budget plan, price levels, and discount criteria for the area of responsibility.
• Recommend solutions to customer needs based on their interests.
• Maintain a safe and secure environment by following safety and security standards and complying with codes.
• Identify prospective customers using business directories, leads from existing clients, rental departments, and internal salespeople.
• Update job knowledge by participating in educational opportunities and reading about new products.
• Develop, implement, and maintain a system of inventory control and monitor accuracy.
• Communicate goals daily, weekly, and monthly with the Parts Department.
• Foster cohesion between the parts department and other dealership departments.
• Other duties assigned by manager.

Safety and Compliance

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Implement procedures to keep Idealease and contracted customers in compliance with regulations.
• Stay current with changes in the regulations.
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
• Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with CFR 396.
• Develop, communicate, and enforce established company safety policies and procedures.
• Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards.

Sales and Customer Relations

• Create and maintain positive relationships with all customers.
• Maintain a minimum 90% Customer Retention Rate.
• Investigate and establish a course of action for customer maintenance issues and problems.

Department and Employee Management

• Review and compare monthly financial results against the business plan and initiate corrective action as necessary.
• Implement and monitor department productivity measures.
• Create a shop environment that assures cleanliness, safety, and customer focus.
• Develop, implement, and promote parts training.
• Assist in the collection of past due invoices as needed.
• Handle all customer, employee, and vendor issues in a professional and courteous manner.

Requirements

• Consistent track record of successfully meeting and exceeding sales goals.
• Minimum high school diploma or GED equivalent.
• Minimum 5-7 years of trucking/automotive management experience.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Allegiance Trucks is committed to equal opportunity for all employees and applicants. Employment may be contingent upon receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check.