Parts Lead

Summary

The Parts Lead is responsible for front line customer service in a variety of parts and service areas and for assisting the Service Department in identifying, acquiring, and invoicing all parts to work orders. Responsibilities include parts research, sourcing, data entry, and various administrative duties, all while maintaining a high level of customer service. This role will be expected to drive parts sales by identifying new customer opportunities, reaching out to dormant accounts, and promoting key product lines. This role is proactive and customer focused.

Essential Functions

• Monitors daily parts sales activity to ensure timely follow-up on open quotes, and sales documents.
• Provides ongoing training to all parts personnel on parts sales and comprehensive company knowledge.
• Develops and implements aftermarket parts sales strategies and opportunities.
• Reviews and monitors parts related reports on a daily basis.
• Oversees inventory control within the main warehouse.
• Researches and processes customer parts orders accurately and efficiently.
• Files and tracks parts warranty claims.
• Processes vendor returns and credit requests.
• Fulfills parts requests for the service department.
• Manages physical inventory through cycle count programs.
• Reviews and approves invoices for processing.
• Trains and mentors new parts specialists and warehouse personnel.
• Manages remote stock locations, consignments, customer locker stock, and related inventory programs.
• Identify and contact potential new customers via phone, email, and site visits.
• Target equipment owners not currently buying parts from your company.
• Analyze existing service-only or rental-only customers for parts opportunities.
• Develop relationships with low-spend and inactive accounts.
• Monitor customer buying behavior to identify declines and take recovery actions.
• Drive adoption of aftermarket programs
• Execute marketing campaigns (oil/filter bundles, seasonal kits, customer stocking programs).
• Work closely with parts specialists to ensure smooth transitions from prospecting to fulfillment.
• Coordinate with field technicians and service department to identify opportunities.
• Train new parts specialists soft skills and customer engagement.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High school degree or equivalent
• 3+ years of experience in parts environment, with focus on customer service/support highly preferred
• Must have ability to identify/source replacement parts (OEM or parts that are comparable to OEM supplied components).
• SAP experience is a plus
• Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Driving is an essential function of this position and a current valid driver's license must be maintained at all times.
• Must be able to operate a forklift. Training and assistance in obtaining certification will be provided if needed.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.