Parts Lead

POSITION SUMMARY

The Parts Lead role maintains and controls boat, motor, trailer and ATV parts inventory, assists and trains support staff and assists external and internal customers with purchases of or questions regarding parts.

ESSENTIAL FUNCTIONS

• Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
• Assists with training of parts support positions (CSR, Service Writer, Warranty Clerk etc.).
• Supervises work performed by parts support positions.
• Receives inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter.
• Researches customer inquiries using Internet sites, manufacturer contact or on-site reference materials.
• Performs part sales transactions either on the phone or at the parts counter.
• Safeguards funds received and performs till reconciliation procedures on a daily basis.
• Creates purchase orders to buy parts needed for stock, customer or work order requirements and forward order to appropriate vendor.
• Receives parts ordered and check shipping documents vs. merchandise / quantities received for accuracy.
• Performs data entry of parts received into the IDS inventory tracking system.
• Places merchandise received in designated location for easy retrieval.
• Verifies and validates receipt of payment in full before special order parts are shipped.
• Issues parts to technicians and riggers as per work order requirements then subsequently enter those parts issued on work order in IDS to track parts inventory.
• Verifies and completes refund transactions on returned parts or cancellations.
• Sends returned and warranty parts to the appropriate vendor and credit is received.
• Prepares for and conducts required parts inventories as per established schedules.
• Reports and reconciles any inventory shortages or parts variances resulting from physical inventory.

EXPERIENCE/QUALIFICATIONS

• High School education or equivalent experience
• Knowledge of marine parts and systems helpful

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures such as discounts or percentages and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Good phone etiquette
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computer and perform data entry functions

PHYSICAL REQUIREMENTS

• Able to lift up to 50 pounds
• Able to stand for extended periods

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Often makes recommendations to work procedures, policies, and practices.

BENEFITS SUMMARY

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Hiring Decisions

• Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

• Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.