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Jobs · Business Development · Washington

Parts Front Counterperson - Mount Vernon, WA

Freightliner Northwest · Mount Vernon, WA · 1 mo ago
Business Development$25–$30/hrFull-time

About the role

Gordon Truck Centers is seeking Parts Front Counterpersons at its Mount Vernon, WA dealership. The role involves greeting walk‑in and phone customers, accurately processing parts orders, coordinating product pulling, shipment, or delivery, and providing professional customer service.

Responsibilities

  • Greet and assist customers with parts orders via fax, phone, and walk‑ins.
  • Use parts manuals (hard copy and electronic) to identify and sell the correct heavy‑duty truck parts.
  • Locate available parts when the dealership is out of stock.
  • Provide price quotes and other information to customers.
  • Process manufacturers’ core returns.
  • Operate a cash register to collect payments and process credit‑card transactions.
  • Participate in a rotation for after‑hours emergency parts phone calls.
  • Perform cycle counting, inventory, and freight management tasks.
  • Stock and maintain the showroom to meet company standards.
  • Other duties as business needs require.

Requirements

  • High school diploma or equivalent preferred.
  • Parts counter experience preferred, but not required.
  • Previous cash and credit handling experience preferred.

Skills

  • Proficiency with computers and multiple programs, including Microsoft Word and Excel.
  • Professional and safety‑minded attitude at all times.
  • Excellent verbal and written communication, plus strong listening skills.
  • Good customer service skills.
  • Ability to prioritize, multi‑task, and work with minimal supervision.
  • Capability to work independently and as part of a team.
  • Knowledge of heavy‑duty parts preferred, but not required.

Job Conditions

The position requires standing, bending, stretching, use of a telephone, and manipulating a computer keyboard. Some heavy lifting is involved. Work is primarily indoors with occasional noise from operation departments, and exposure to moving mechanical parts and vehicles.

Pay

$25.00 to $30.00 per hour, based on experience, plus commission and incentives.

Schedule

One shift available: Monday – Friday, 2:30 PM to 11:00 PM. Off‑hour shifts may be required occasionally for special events.

Benefits

  • Medical, dental, vision, and prescription coverage.
  • Basic group term life insurance and employee assistance program (EAP).
  • Health Savings Account (HSA) enrollment for eligible employees.
  • Tuition reimbursement and profit sharing.
  • Traditional pre‑tax 401(k) and Roth 401(k) options with company match dollar‑for‑dollar up to 3% of salary.
  • Paid vacation, personal time off (PTO), and six paid holidays.

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