Parts Front Counterperson - Olympia, WA

About the role

Gordon Truck Centers is seeking a Parts Front Counterperson to greet and assist walk‑in and phone customers, process parts orders, coordinate product retrieval and delivery, and support the parts department at the Olympia, WA Freightliner Northwest / Gordon Truck Centers location.

Responsibilities

• Greet and assist customers with parts orders via fax, phone, and walk‑ins.
• Accurately process orders in the system and coordinate pulling product, shipment, or delivery to customers.
• Perform all aspects of parts department functions including cycle counting, inventory and freight management.
• Look up and sell heavy‑duty truck parts using parts manuals (hard copy and electronic) to identify the correct part needed.
• Locate available parts when the dealership is out of stock.
• Use and operate a computer and multiple computer programs.
• Provide price quotes and other information.
• Maintain general knowledge of warranty periods and guidelines.
• Process manufacturers’ core returns.
• Use cash register to collect payments and process credit‑card transactions.
• Participate in after‑hours phone‑call rotation for emergency parts.
• Stock and maintain the showroom to meet company standards.
• Provide back‑counter support on second shift as needed.
• Perform other duties as assigned based on business needs.

Requirements

• High school diploma or equivalent preferred.
• Parts counter experience preferred but not required.
• Previous cash and credit handling experience preferred.

Skills

• Ability to operate a computer and associated programs including Microsoft Word and Excel.
• Professional and safety‑minded demeanor at all times.
• Excellent verbal and written communication and listening skills.
• Good customer‑service skills.
• Ability to prioritize and multi‑task.
• Ability to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.
• Knowledge of heavy‑duty parts preferred but not required.

Benefits

• Healthcare plan covering medical, dental, vision, and prescription benefits for eligible employees.
• Basic group term life insurance and employee assistance program (EAP).