Outside Parts and Service Salesperson - Mount Vernon, WA

About the role

The Parts & Service Outside Sales Representative plays a crucial role in providing parts and service solutions to wholesale and fleet customers in the customer’s place of business. With a focus on building long-term relationships, this position involves responding to customer needs, identifying sales opportunities, and selling additional parts and service.

Responsibilities

• Provide parts needs to wholesale and fleet customers in their place of business.
• Promote service available through the service department.
• Get to know the customer, the customer's business, and the needs of that business.
• Respond to customer parts/service or information requests quickly.
• Identify sales opportunities, prospect for new business, and sell additional parts and service to customers.
• Address the customers' parts and service needs, respond to information inquiries.
• Provide parts to customers from stock, procure locally, or create a parts order as directed.
• Identify customer needs and opportunities that will produce additional sales.
• Possess the ability to prospect for new Parts & Service Department customers through phone solicitation.
• Support activities for dealership customer satisfaction and concern resolution programs.
• Support at customer inventory or other sales and marketing programs.
• Perform other duties as business needs require.

Requirements

• Minimum of high school diploma or GED equivalent.
• 2-4+ years of experienced in parts sales.
• Experience with heavy duty truck parts required.
• Experience with customer needs assessment and satisfaction, knowledge of methods for showing as well as promoting and selling products or services.
• Knowledge of heavy duty truck parts and equipment.
• Professional and safety-minded at all times.
• Dependable, motivated, and a quick learner.
• Excellent communication both verbally and in writing, listening skills.
• Good customer service skills.
• Able to prioritize and multi-task.
• Able to work with minimal supervision and direction.

Skills

• Knowledge of heavy duty truck parts and equipment.
• Professional and safety-minded at all times.
• Dependable, motivated, and a quick learner.
• Excellent communication both verbally and in writing, listening skills.
• Good customer service skills.
• Able to prioritize and multi-task.
• Able to work with minimal supervision and direction.

Benefits

GTC provides a comprehensive benefits package including healthcare, dental, vision, and prescription benefits, basic group term life insurance, employee assistance program (EAP), tuition reimbursement, profit sharing, traditional pre-tax 401(k) and post-tax Roth 401(k) options, and a company-matched HSA. The position is a base salary + commission position with compensation ranging from $65k and up based on performance. GTC also offers paid vacation, personal time off (PTO), and six (6) paid holidays. For more information, visit www.gordontruckcenters.com/benefits.

Job Conditions

• Physical Demands: Requires standing, bending, stretching, use of a telephone and manipulating a computer keyboard. Some heavy lifting.
• Environmental Demands: Indoor and outdoor work. Some noise while working around operation departments. Exposure to moving mechanical parts and vehicles.
• Hours: Monday - Friday 8AM - 5PM. Additional hours may be required for special events.

Additional Information

Gordon Truck Centers, Inc. (GTC) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is classified as safety sensitive. All offers of employment are contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.