Parts Front Counterperson - Mount Vernon, WA

Duties

• Greet and assist customers with parts orders via fax, phone and walk-ins.
• All aspects of parts department functions including cycle counting, inventory & freight management.
• Look up and sell heavy duty truck parts using parts manuals (hard copy and electronic).
• Locate available parts when the dealership is out of stock.
• Use and operate a computer and multiple computer programs.
• Provide price quotes and other information.
• General knowledge on warranty periods and guidelines.
• Process manufacturers core returns.
• Use cash register to collect payment as well as process credit card transactions.
• Inclusion in a rotation for after-hours phone calls for emergency parts.
• Stocking and maintaining showroom to meet company standards.
• Other duties as assigned as business needs require.

Qualifications

• High school diploma or equivalent preferred.
• Parts counter experience preferred, not required.
• Previous cash and credit handling preferred.

Skills

• Ability to operate a computer and associated programs including Microsoft Word and Excel.
• Must be professional and safety minded at all times.
• Excellent communication both verbal and written, listening skills.
• Good customer service skills.
• Able to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Able to work independently as well as part of a team.
• Knowledge of heavy-duty parts preferred, not required.

Benefits

• Healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP).
• Tuition reimbursement and profit sharing are available for employees.
• Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
• For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income.
• Paid vacation, personal time off (PTO) and six (6) paid holidays.

Job Conditions and Details

• Physical Demands: Requires standing, bending, stretching, use of a telephone and manipulating a computer keyboard. Some heavy lifting.
• Environmental Demands: Mostly indoor work. Some noise while working around operation departments. While performing the duties of this job, the employee may be exposed to moving mechanical parts and vehicles.

Additional Information

• Gordon Truck Centers operates many 24/7 facilities and off-hour shifts may be required occasionally or for special events.
• Highest compensation range is $30.00 per hour based upon experience plus commission & incentive.
• For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options.
• E-Verify Program: Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.