Parts Front Counter (Toyota)

About the role

This position is responsible for assisting service technicians, advisors, and retail customers with parts inquiries and purchases. The ideal candidate has previous automotive parts experience but is also open to training motivated individuals with strong customer service skills and a desire to learn.

Responsibilities

• Aid technicians, service advisors, and retail customers with parts inquiries and purchases.
• Identify and source the correct Toyota Genuine Parts and accessories using electronic parts catalogs.
• Maintain a high level of customer service by providing timely, knowledgeable, and professional assistance.
• Recommend additional parts or accessories based on customer and technician needs.
• Verify pricing, availability, and estimated delivery times.
• Cook up special orders and communicate order status with customers and the service department.
• Coordinate returns, warranty parts, and core returns following dealership and Toyota guidelines.
• Process returns, warranty parts, and core returns following dealership and Toyota guidelines.
• Work collaboratively with the Service Department to ensure technicians receive the correct parts promptly.
• Avoid inventory counts and maintain accurate inventory records.

Requirements

• Previous automotive parts experience is preferred.
• We are willing to train motivated candidates with strong customer service experience and a desire to learn the parts business.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and the ability to learn dealership software.
• Experience with CDK, Reynolds & Reynolds, Dealertrak, or other dealership management systems is a plus.
• Valid driver's license with an acceptable driving record.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with an acceptable driving record.

Skills

• Customer service skills.
• Organizational skills.
• Computer proficiency.

Benefits

• Medical, Dental, Vision, and Complimentary Life Insurance.
• 401k Matching and FSA.
• Tuition Reimbursement.
• Paid Time Off (accrues).
• Supplemental Insurance (Hospital, Accident, Critical Illness).
• Discounts on Vehicles, Services, and Parts.