Parts Front Counter

About the role

Hyundai Surprise, a Ken Garff Automotive Dealership, is seeking a talented Parts Front Counter Sales Associate who aligns with our core values and acts with respect, intelligence, greatness, honesty, and teamwork. We aim to become the most esteemed automotive group by treating people R.I.G.H.T. and creating lifetime customers.

Benefits

• Paid training and real career growth
• Competitive compensation package
• Paid Time Off and 401k with company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service, and more

Responsibilities

• Handle customer complaints tactfully, promptly, and with genuine concern, following dealership guidelines
• Encourage the sale of branded parts
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records
• Refresh accessory displays and coordinate with Sales Manager to ensure an accessory vehicle is available
• Monitor workflow in the parts department and intervene as needed to ensure timely completion and technician needs are met
• Make warranty and billing adjustments
• Monitor backorders daily to ensure deliveries are shipped and received quickly
• Ensure all dealership purchases are properly accounted for before payment
• Assure all parts are properly tagged to recover full credit from the factory
• Assist in collecting on overdue accounts
• Notify all special-order customers upon arrival of parts

Requirements

• 2 or more years of experience in an automotive parts department preferred
• Ability to read and comprehend job-related instructions and information, whether electronic or paper-based
• Creative and logical problem-solving skills, with empathy for customers and their issues
• High School diploma or equivalent required
• Ability to move about the parts department and proficiency with computers
• Ability to meet the physical requirements of the role (e.g., lift over 50 lbs.)
• Valid in-state driver's license and a good driving record, per company standards