Parts Customer Service - Bluefield, WV
About the role
We are seeking motorcycle enthusiasts who are honest, motivated, outgoing, high-energy self-starters to join our team. Candidates must be willing to provide the highest level of customer service in helping others become a part of the dealership team. Sales experience is preferred, but not required; we will train the right people and provide all the tools to be successful.
This position involves working with riders every day to build and customize their Harley-Davidson Dream bike. Building relationships with riders is the key to success in this role. Being part of our exciting, fun and dynamic culture is not just about working for a dealership—it’s about embracing a lifestyle of freedom, passion, team members you can call friends, good times and great rides!
Responsibilities
- Provide “Raving Fan” service to all of the dealership’s customers
- Greet customers immediately in a courteous and friendly manner
- Make all customers feel welcome regardless of race, sex, or creed
- Work with several customers at one time while maintaining individual customer satisfaction
- Handle telephone transactions quickly and courteously
- Point out any sales, specials, or new merchandise to customers
- Assist customers with their selection of merchandise and offer additional product that complements the purchase
- When accepting check & credit card payments for merchandise purchases, confirm customers’ identification, obtain proper approvals and record them as required
- Keep cash register accurate
- Notify customers immediately when special orders or back-ordered items are received
- Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service
Benefits
- 401K
- Paid vacation & holidays
- Medical, dental, vision, life, cancer, accidental, and disability insurance
- Health flexible spending account
- ZayZoon earned wages access
- Company discounts
- Opportunities for growth and professional development
Weekend work required.