Parts Department Support

General Areas Of Responsibility

• Customer Support: Provide timely and accurate support to customers regarding parts inquiries, quotes, orders, and availability of parts both purchased and fabricated.
• Parts Identification: Assist customers in identifying the correct parts for their equipment, machinery, or products by referencing manuals, drawings, and databases.
• Order Management: Process customer parts orders for replacement and spare parts, ensuring that they are accurate, complete, and processed efficiently within the Flexicon systems.
• Problem Resolution: Address and resolve any issues related to defective parts, returns, backorders, or shipping discrepancies, ensuring customer satisfaction.
• Documentation: Keep detailed records of customer interactions, parts orders, and any issues or concerns raised by customers.
• Sales Support: Assist the Sales department by providing parts quotes, pricing, and availability, and follow up with customers when necessary.
• Communication: Work closely with the Production, Shipping & Purchasing departments to ensure timely delivery of parts and that customer expectations are met.
• Follow-Up: Follow up with customers to ensure parts have been received and are functioning correctly, offering any additional assistance as required.
• Proactive Selling: Support proactive selling efforts by following up on existing or dormant quotes to re-engage customers and identify potential sales opportunities.

Requirements

• Ability to assist customers over the phone as well as email
• Ability to communicate effectively verbally and in writing
• Ability to make solid decisions and recommendations in a rapid paced, forward thinking environment
• Ability to perform assigned responsibilities with minimal to moderate supervision
• Ability to prioritize, organize and perform multiple work assignments simultaneously

Knowledge and Skills

• Knowledge of and ability to use computer applications including, but not limited to Microsoft programs, ERP programs and Outlook

Minimum Qualifications

Candidates should have a Customer Service background with 2 to 3 years’ experience, preferably in a business to business manufacturing environment.