Parts Customer Service - Bluefield, WV

About the role

We are seeking motorcycle enthusiasts who are honest, motivated, outgoing, high-energy self-starters. Candidates must be willing to provide the highest level of customer service in helping others become a part of the dealership team. Sales experience is preferred, but not required. We will train the right people and provide all the tools to be successful.

Responsibilities

• Provide “Raving Fan” service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Make all customers feel welcome regardless of race, sex, or creed.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• When accepting check & credit card payments for merchandise purchases, confirm customers’ identification, obtain proper approvals and record them as required.
• Keep cash register accurate.
• Notify customers immediately when special orders or back-ordered items are received.
• Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Benefits

• 401K
• Paid Vacation & Holidays
• Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
• Health Flexible Spending Account
• ZayZoon Earned Wages Access
• Company Discounts
• Opportunities for growth and professional development