Parts Counter Specialist

What You’ll Do (Key Responsibilities)

• Greet and assist customers with identifying and purchasing the correct parts for agricultural and lawn/garden equipment.
• Provide tailored support for urgent needs, including machine-down situations and parts stocking programs.
• Use systems like IntelliDealer and Parts Lookup to locate parts and ensure accurate order processing.
• Record sales transactions and maintain up-to-date bin inventory records.
• Help maintain an organized and well-merchandised parts display area.
• Support service technicians by researching and supplying required parts for customer, internal, or warranty repairs.
• Deliver parts and supplies to designated areas in the service department per the branch layout.
• Handle returns efficiently, including processing returned parts, pallets, envirocrates, and other materials.
• Aid with receiving, stocking, and organizing daily and in-stock orders.
• Assist with internal Service and Sales administration when applicable.
• Foster long-term relationships—make every customer “A Customer for Life."
• Perform other duties as assigned to support the branch.

What We’re Looking For (Qualifications)

• 2-3 years of experience in a dealership parts department (preferred)
• Strong technical knowledge of parts and equipment
• Familiarity with computerized parts systems
• Excellent customer service and interpersonal skills
• Foundational mechanical knowledge of 2-cycle equipment
• Solid computer proficiency and high attention to detail
• Effective selling skills, especially in offering complete job solutions
• Ability to lift up to 50 lbs and access shelving throughout the parts area
• Willingness to work Saturdays and flexible seasonal hours