Parts Counter Specialist

About the role

ASCO Equipment has a career opportunity for a Parts Counter Specialist in Tulsa, Oklahoma. The Parts Counter Specialist will aid both customers and in-house service technicians in fulfilling their parts needs, coordinate the logistics of ordering/tracking parts, manage inventory to minimize equipment downtime for repairs and preventative maintenance, and provide superior service while working with customers over the phone and on a walk‑in basis.

Responsibilities

• Provide superior customer service with warm greetings and eagerness to help
• Ask questions to accurately identify machine make/model/serial numbers
• Investigate part needs and determine what additional parts would be needed
• Fulfill parts orders with in‑stock inventory & place orders as needed to meet customers' needs in a timely manner
• Accurately match orders with packing slips
• Collect customer payment information/POs and call on past due accounts
• Utilize resources (online manuals, microfiche) to properly identify parts needed
• Maintain accurate parts inventory

Requirements

• 2+ years of experience as a parts specialist is preferred
• Ability to work in a fast‑paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G‑Suite & other parts programs
• A personal dedication to work safety and with accountability
• Spanish speaking preferred

Benefits

• 100% paid health insurance
• 401(k) + profit sharing
• Paid holidays
• Paid training & advancement opportunities
• ASCO Children's Education Program: financial assistance for employees' children pursuing higher education
• Core Values: Honor God, Develop People, Pursue Excellence, Grow Profitably
• Vision: To be a blessing to those we serve
• Company puts people first