Parts Counter Specialist

Responsibilities

• Assisting customers, mechanics, and fleet managers in identifying the correct truck parts.
• Looking up parts using electronic catalogs, VINs, and manufacturer databases.
• Processing sales transactions, quotes, special orders, and returns.
• Managing inventory by receiving, stocking, and tracking parts.
• Cooking with vendors and suppliers to ensure timely delivery of parts.
• Maintaining accurate records of inventory and customer orders.
• Building relationships with repeat customers and providing excellent customer service.
• Recommending replacement or complementary parts when appropriate.

Requirements

• Knowledge of heavy-duty truck systems (engine, drivetrain, brakes, suspension, electrical, HVAC, etc.).
• Familiarity with manufacturers such as Freightliner, Kenworth, Peterbilt, Volvo, Mack, International, and Cummins.
• Experience using parts lookup software and inventory management systems.
• Strong communication and customer service skills.
• Attention to detail and problem-solving ability.
• Basic computer proficiency.
• Able to lift and move parts weighing up to 50 pounds.