Parts Counter Specialist

Summary Of Primary Functions

This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and maintaining shelf stock.

Essential Functions and Responsibilities

• Works with parts team to make the department more profitable
• Finds out the model, serial number, and type of part needed
• Reads catalogs, John Deere Vision or computer for replacement part stock number and price
• Orders and receives parts from John Deere and other vendors
• Fills customer orders from stock
• Ensures technicians receive the correct parts in a timely manner
• Receives and ships parts as needed in accordance with DOT guidelines
• Tracks lost sales
• Studies and stays current on new product bulletins and catalogs
• Prepares computerized invoices
• Receives payment or obtains credit authorization
• Advises customer on substitution or modification of part when replacement is not available
• Picks up and delivers parts for customers and vendors as needed
• Maintains periodical parts returns as needed
• Attends training classes and store meetings
• Examines returned parts to determine if defective and exchange part or refund money
• Marks and stores parts in stockroom according to prearranged system
• Ensures defective merchandise is tagged properly with date, hours used, serial number, model number, correct part number, and placed in warranty bins
• Returns all unsold merchandise immediately to the correct stock location
• Notifies Parts Manager of discrepancies between inventory records and shelf quantities
• Maintains a clean and safe operating department
• Assists with annual physical inventory
• Controls expenses to increase profitability
• Adheres to safety policies of Dobbs Equipment and clients

Qualifications

• Valid Driver's License
• Forklift Certification
• Parts counter experience

Education, Skill, and Experience Requirements

• One-year certificate from a college or technical school; or three to six years related experience and/or training
• Organization and communication skills must be highly developed
• Computer skills need to be broad based

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra, statistics, and geometry

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Physical Demands

• Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Frequently required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl
• Occasionally required to sit
• Must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception

Work Environment

• Occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions
• Noise level is usually quiet