Parts Counter Salesperson- Heavy- Duty Trucks- 5+ years Exp.

Hill International Trucks, the Tri-State area’s largest medium- and heavy-duty truck and trailer dealership, is seeking a full-time Experienced Parts Counter Salesperson for the New Philadelphia, OH location.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, ensuring exposure to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to verify correct parts and pricing.
• Provides a high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locates out-of-stock parts from outside sources and submits emergency orders if necessary.
• Notifies service advisors and customers when special ordered parts are received.
• Notifies the body shop when all parts have arrived and confirms delivery timing.
• Pulls orders for delivery to the body shop, tagging parts with customer names and job numbers.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly, returning or stocking unclaimed items.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Ensures all internal parts requests are billed on service repair orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures all charge sales are signed by the customer.
• Provides customers with a copy of their invoice.
• Issues credit for returned parts, verifying original invoice and pricing.
• Issues and tracks requested shop tools to technicians.
• Maintains orderly records of repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all available training programs.
• Stays current on new products and updates.
• Assists the parts manager in maintaining a lost sales tracking program.
• Maintains a professional appearance.

Requirements

• High school diploma or general education degree (GED).
• 5+ years of prior experience in an automotive, heavy-duty truck, or tractor parts sales role.
• Valid driver’s license.
• Punctual, reliable, and excellent work ethic and service standards.
• Reliable transportation.
• Ability to interpret vendor catalogs.
• Proficiency with parts department computer systems, calculators, forklifts, and hand trucks.
• Ability to use mechanical tools such as crimpers, cutters, pliers, wrenches, and tape measures.
• Ability to pass a pre-employment drug screening and background check.

Physical and Environmental Conditions

• Requires standing for long periods.
• Requires accurate, knowledgeable, and detailed work.
• Frequent bending, stooping, reaching, and twisting.
• Frequent lifting of objects weighing 5 to 80 pounds.
• Frequent telephone use and professional phone etiquette.
• Occasional lifting of objects over 80 pounds.
• Must communicate and work well with others in a fast-paced environment.
• Requires some outdoor work in all weather conditions for loading/unloading parts.

Pay

$22–$27 per hour, plus monthly bonuses based on total sales.

Schedule

Monday–Friday, 8:00 AM–5:00 PM, with Saturdays 7:00 AM–4:00 PM as needed.

Benefits

• Medical, dental, and prescription drug coverage.
• Regular performance reviews.
• Management opportunities.
• 401K with 4% company match.
• Paid time off for vacations and holidays.
• Paid uniforms.