Parts Counter Person

About the role

Since 1938, Hunter Truck has been a family-owned Peterbilt dealership known for its commitment to integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, and New York. This position offers a dynamic environment where your ideas are valued and your career can grow.

Responsibilities

• Assist retail and shop customers with selecting parts, providing product information, quotes, and guidance on companion items and specials.
• Deliver exceptional service to internal and external customers with a professional, friendly approach.
• Pull, fill, and prepare orders; set up shipments, deliveries, and pick-ups; ensure all internal requests are billed correctly.
• Manage inventory issues; notify Parts Manager of out-of-stock items, locate parts from outside sources, and submit emergency orders when needed.
• Follow up on backordered or special-order parts with customers and service advisors.
• Support outside sales representatives and solicit assigned accounts by phone.
• Handle transactions, including payments, credit authorizations, issuing returns, and ensuring accurate invoices.
• Maintain accurate records of repair orders, invoices, insurance estimates, and special orders.
• Keep counter areas and equipment clean, participate in training programs, and stay current on product updates.
• Maintain a professional appearance and follow all health and safety policies.

Requirements

• Education & Experience: College or technical school certificate preferred, or 3–6 months of related experience (or equivalent combination).
• Certifications & Licenses: Valid driver’s license required. ASE or Medium/Heavy Truck Parts Specialist certifications are a plus.
• Communication Skills: Able to read instructions and manuals, write basic reports, and clearly communicate with customers and team members.
• Physical Requirements: Must be able to stand, walk, reach, and lift regularly (up to 25 lbs ), frequently (up to 50 lbs ), and occasionally over 100 lbs.

Qualifications

As a Parts Counter Person at Hunter Truck, you will be responsible for ensuring customers receive the right parts quickly, accurately, and with top-notch service. This role requires a strong customer focus, excellent communication skills, and the ability to manage inventory effectively.

Skills

To succeed in this role, you should have a passion for customer service, attention to detail, and the ability to handle multiple tasks efficiently. Proficiency in Microsoft Office and a positive attitude are also beneficial.

Benefits

At Hunter Truck, we offer a comprehensive benefits package including medical, dental, vision, Flexible Spending Accounts (FSA), and a variety of optional supplemental benefits. We also provide a competitive 401(k) with company match, paid time off, and paid holidays to support work-life balance.

Pay

Competitive pay and bonus opportunities are offered based on performance and qualifications.

Schedule

The Parts Counter Person position is full-time, Monday through Friday, 8:00 AM to 4:30 PM, with 1 Saturday every month.

Contact Information

If you are ready to apply and take the next step in your career, please visit our website to submit your application. For more information about Hunter Truck, visit our company page.