Parts Counter Person

About the role

Join Hunter Truck, a family-owned Peterbilt dealership since 1938, known for integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. This full-time position is based in Bow, NH, and focuses on selling parts to customers over the counter, through the shop, or on the phone.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner based on customer needs.
• Inform customers of companion part requirements, specials, and ensure exposure to the full product line.
• Answer phone calls, provide price quotes, and other information.
• Provide a high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
• Notify the service advisor and customer when special ordered parts are received.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly; return or stock items not picked up or required.
• Assist outside sales representatives with their orders.
• Ensure all internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensure all charge sales are signed by the customer.
• Ensure customers receive their copy of the invoice.
• Issue credit for parts returned, verifying original invoice or its number for purchase and pricing.
• Maintain orderly records of repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Assist with inventory management duties as needed.
• Keep front and rear counter areas clean and uncluttered.
• Participate in all available training programs.
• Stay current on new products and product updates.
• Work with the parts manager to maintain a lost sales tracking program.
• Work in a team environment and maintain a professional appearance.
• Manage inventory accuracy, restock, and ensure proper merchandise presentation.
• Adhere to and promote all existing health and safety policies to reinforce a safe work environment.

Requirements

• Three to six months’ related experience and/or training; or equivalent combination of education and experience preferred.
• Basic computer knowledge required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively to customers or employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several variables in standardized situations.
• Automotive Service Excellence (ASE) Certifications preferred.
• Medium/Heavy Truck Parts Specialist Certification preferred.
• Valid Driver's License required; must meet company insurability standards.

Physical Demands

• Regularly required to stand, walk, and reach with hands and arms.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required include close vision, distance vision, and color vision.

Work Environment

• Regularly exposed to fumes or airborne particles.
• Occasionally exposed to moving mechanical parts and outside weather conditions.
• Noise level in the work environment is usually moderate.

Location: 1548 NH-34, Bow, NH 03304
Schedule: Monday through Friday