Parts Counter

Position Summary

Essential Responsibilities

Qualifications

What We Offer

The Parts Counter person is responsible for assisting technicians and customers with parts inquiries and sales, both in person and over the phone. This position plays a critical role in supporting our service operations and ensuring an exceptional customer experience.

• Assist customers and technicians in identifying and selecting the correct parts in a friendly, professional, and efficient manner.
• Recommend related products, companion parts, and current promotions to provide complete solutions.
• Answer incoming phone calls, providing pricing, availability, and product information with exceptional customer service.
• Maintain accurate records of repair orders, invoices, special orders, and insurance estimates.
• Cook up parts orders for shipment, delivery, or customer pick-up.
• Build and maintain relationships with assigned accounts through outbound communication.
• Support both internal and external customers with a high level of responsiveness and professionalism.
• Maintain a clean, organized, and welcoming parts counter and work area.
• Follow all safety procedures and company policies.
• Perform other duties as assigned.

What We Offer

• Outstanding company culture and supportive team environment
• Career growth and advancement opportunities
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Vacation and Sick Time
• Employee Discounts
• Ongoing Training and Development