Parts Counter

About the role

Over 80 years, the Cavender Auto Family has offered the best dealership experience, serving community, employees, and customers. With 18+ dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City, Columbus and Weimer Texas and 2,300 employees, the family lives by the motto “Making Confidence Happen” (MCH) – acting with integrity, showing customers they care, taking ownership, bringing positive energy, and being subject‑matter experts. Mercedes‑Benz of Lubbock, Texas, a Cavender Auto Family Dealership, seeks a Parts Counter to join the growing team and help “Make Confidence Happen”. Veterans and military spouses are encouraged to apply.

Responsibilities

• Handle customer complaints tactfully, promptly, with genuine concern, and according to dealership guidelines; deal directly with complaints stemming from parts issues.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve efficiency of customer/Parts Department interactions and transactions.
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager to ensure an accessory vehicle is available.
• Monitor workflow in the parts department and intervene as needed to ensure work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily to ensure deliveries are shipped and received as quickly as possible.
• Ensure all dealership purchases are properly accounted for before payment is made.
• Assure all parts are properly tagged so the dealership recovers full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify special‑order customers upon arrival of parts.

Requirements

• High School Diploma or GED required.
• 1–2 years of automotive dealership experience.
• Successfully complete MVR, background check, and pre‑employment drug test.
• Valid driver’s license.

Skills

• Ability to read and comprehend job‑related instructions and information, whether electronic or paper‑based.
• Deal creatively and logically with problems while expressing empathy for customers and their problems.
• Ability to move about the parts department and possess computer skills.
• Ability to meet the physical requirements of the role (lift over 50 lbs.).

Benefits

• Medical, Dental and Vision Insurance.
• Pet insurance.
• Paid Time Off.
• Paid Maternity and Paternity leave (Parental Leave).
• Company‑paid $10,000 life insurance policy.
• Employee discounts on Vehicles, Service and Parts.
• Professional growth and development training on a quarterly basis.