Parts Counter

We are seeking a motivated and detail‑oriented Parts Counter Representative to join our team in Butler, Wisconsin. In this role you will assist customers, manage parts inventory, and provide exceptional service to support clients in the diesel truck and equipment industry.

Responsibilities

• Greet and assist customers (in‑person, over the phone, and via email) with parts inquiries, identifying needs, and recommending appropriate parts and accessories for heavy‑duty diesel trucks and equipment.
• Utilize parts catalogs, digital systems, and inventory databases to locate and provide accurate parts information, process sales, and issue invoices.
• Assist with inventory control, including receiving, stocking, and organizing parts, ensuring accurate stock levels, and conducting periodic inventory counts.
• Place special orders for non‑stocked items, coordinate with suppliers, and communicate delivery timelines to customers.
• Provide basic technical guidance to customers regarding parts compatibility and installation, collaborating with service technicians as needed.
• Maintain accurate records of sales, returns, and inventory transactions, ensuring compliance with company policies and procedures.
• Work closely with service and sales teams to ensure seamless operations and customer satisfaction.
• Keep the parts counter and surrounding area clean, organized, and presentable.

Qualifications

• Education: High school diploma or equivalent; additional training or certification in automotive or diesel technology is a plus.
• Experience: Previous experience in a parts department, automotive, or heavy‑duty equipment industry preferred but not required.
• Skills:
  • Strong customer service and communication skills with the ability to build rapport.
  • Basic knowledge of heavy‑duty diesel truck and equipment parts or willingness to learn.
  • Proficiency with computers, including inventory management software and parts lookup systems.
  • Ability to multitask and work in a fast‑paced environment.
  • Detail‑oriented with strong organizational skills.
• Physical Requirements: Ability to lift up to 50 pounds, stand for extended periods, and occasionally work in a warehouse environment.
• Other Requirements: Valid driver’s license preferred; must be able to pass a background check.

Work Environment

The position is based in Butler, WI at our heavy‑duty diesel truck and equipment shop. The role involves interaction with customers, technicians, and vendors in a dynamic shop environment.

Schedule

Typical hours are Monday through Friday, 8:30 am – 5:30 pm, with occasional after‑hours rotational shifts as needed.

Benefits

• Competitive wages
• Tool program – available
• Tuition assistance for educational and career growth
• Health, dental, and vision coverage (effective the first day of the following month)
• Paid Time Off (accrues from day one of full‑time employment)
• 6 holidays plus 2 floating holidays per year
• 401(k) with company matching
• Long‑term and short‑term disability coverage
• Life insurance
• Virtual health care (Healthiest You) paid by Interstate
• PPE reimbursement – safety glasses and safety boots
• Pet insurance
• Employee discounts on products and services
• Employee Assistance Program – 24/7 access to a guidance consultant
• Paid health and well‑being screening for employees and spouses