Parts Counter

About the role

Interstate Power Systems in Butler, Wisconsin seeks a Parts Counter Representative (First Shift, 7:00am‑3:30pm M‑F) to assist customers, manage parts inventory, and provide exceptional service in the diesel truck and equipment industry.

Responsibilities

• Greet and assist customers (in‑person, phone, email) with parts inquiries, identify needs, and recommend appropriate parts and accessories for heavy‑duty diesel trucks and equipment.
• Utilize parts catalogs, digital systems, and inventory databases to locate accurate parts information, process sales, and issue invoices.
• Assist with inventory control: receiving, stocking, organizing parts, maintaining accurate stock levels, and conducting periodic inventory counts.
• Place special orders for non‑stocked items, coordinate with suppliers, and communicate delivery timelines to customers.
• Provide basic technical guidance on parts compatibility and installation, collaborating with service technicians as needed.
• Maintain accurate records of sales, returns, and inventory transactions, ensuring compliance with company policies.
• Work closely with service and sales teams to ensure seamless operations and customer satisfaction.
• Keep the parts counter and surrounding area clean, organized, and presentable.

Qualifications

• High school diploma or equivalent; additional training or certification in automotive or diesel technology is a plus.
• Previous experience in a parts department, automotive, or heavy‑duty equipment industry preferred but not required.

Skills

• Strong customer service and communication skills, with ability to build rapport with clients.
• Basic knowledge of heavy‑duty diesel truck and equipment parts.
• Attention to detail and ability to manage inventory accurately.
• Ability to work collaboratively with service and sales teams.

Schedule

First Shift: 7:00 am – 3:30 pm, Monday through Friday.