Parts Counter

Key Responsibilities

• Assist retail customers, wholesale customers and service technicians in identifying and ordering the correct parts in a timely and courteous manner
• Oversee the parts sales process from start to finish
• Respond to phone inquiries with pricing, availability, and detailed product information
• Deliver exceptional customer service to both internal departments and external clients
• Accurately pull, stage, and fulfill parts orders from inventory
• Alert the Parts Manager to any urgent stock shortages or supply issues
• Communicate with customers about the status of their order
• Consistent with follow-up with the internal and external customers
• Inform service advisors and customers when special-order parts arrive
• Cook up with the body shop to ensure complete and timely delivery of all parts
• Tag and organize parts for delivery with proper job numbers and customer identification
• Ensure internal parts requests are correctly charged to service repair orders
• Be able to read and understand the electronic parts catalog
• Locate out-of-stock parts from outside sources and submit emergency orders as necessary
• Perform additional tasks and responsibilities as needed to support the department

Qualifications

• GM Parts Experience Preferred
• CDK Experience Preferred

Benefits

• Health insurance – multiple options
• Dental insurance
• Vision insurance
• 401k retirement
• Paid sick leave
• Life Insurance
• Long-term Disability Insurance
• Optional Aflac Supplemental Insurance