Parts Counter

Job Summary

Key Responsibilities

• Customer Assistance
• Greet customers and service technicians promptly and courteously
• Identify the correct parts based on customer or technician descriptions, vehicle identification numbers (VIN), or visual inspections
• Provide detailed information on parts availability, pricing, and any current promotions
• Answer customer inquiries in person, over the phone, and via email, ensuring timely responses to requests
• Parts Ordering & Inventory Management
• Accurately process orders for automotive parts and accessories
• Maintain up-to-date knowledge of inventory levels and ensure parts are stocked appropriately
• Assist in receiving, storing, and organizing parts as they arrive, ensuring accuracy in parts shipments
• Perform regular inventory checks to identify any discrepancies and report findings to the Parts Manager
• Sales & Upselling
• Recommend additional products or accessories to enhance the customer’s vehicle or improve its performance
• Promote dealership services and products during customer interactions to help increase sales
• Inform customers of special promotions, sales, and manufacturer rebates on parts and accessories
• Collaboration with Service Department
• Work closely with service technicians to ensure they have the correct parts for repairs and maintenance tasks
• Ensure parts are readily available for scheduled appointments and communicate any delays or backorders to the service department
• Aid service advisors in estimating part costs for customer repairs
• Administrative Duties
• Accurately process all paperwork related to parts orders, invoices, and payments
• Maintain detailed and organized records of transactions, returns, and warranties
• Use dealership software to manage parts inventory, pricing, and order tracking

Qualifications

• High school diploma or equivalent; additional automotive training or certifications are a plus
• Proven experience in an automotive parts department or retail parts environment is preferred
• Familiarity with automotive parts and their functions
• Strong customer service and communication skills
• Ability to use parts catalogs and dealership software (experience with CDK, Reynolds & Reynolds, or similar systems is a plus)
• Attention to detail and the ability to multitask in a fast-paced environment
• Strong organizational skills with the ability to keep an accurate and efficient parts inventory
• Valid driver’s license with a clean driving record

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to stand, walk, and move around the parts department for extended periods
• Comfortable working in a fast-paced dealership environment

Working Conditions

• This position requires working in a dealership parts department, which may involve exposure to automotive parts, tools, and equipment
• Occasional weekend and evening hours may be required based on the dealership’s schedule

Compensation

• This position offers an hourly wage, with the potential for bonuses based on parts sales
• Benefits may include health insurance, paid time off, 401(k), and employee discounts