Parts Counter

About the role

We are seeking a knowledgeable Parts Counter associate to assist customers in solving parts problems in person or by telephone, identify proper parts numbers, check availability, recommend and sell parts as a service and as requested by customer. This position will complete parts order forms, enter related information into the Data Processing system with the understanding that service and satisfaction are top priority. This position requires in-office presence and the essential functions cannot be performed remotely.

Responsibilities

• Greet customers and determine needs
• Prioritize work day to meet customer needs
• Edit customers’ orders
• Expedite backorders with branches and manufacturers
• Always advise customers of order status
• Assist warehouse and shop parts as required
• Maintain parts counter library
• Participate in factory training
• Assist clerk with reconciling purchase order number to invoices
• Display working knowledge of authorized password options
• Contribute at monthly parts meetings
• Establish credibility quickly; be decisive and support the organization’s goals and priorities
• Perform all other duties as assigned

Qualifications

• High school diploma or equivalent required
• Previous experience working with vehicles or heavy equipment desired
• Familiar with parts terminology
• Previous automotive/heavy equipment background a plus
• Automotive, parts and/or equipment knowledge a plus
• Knowledge of cataloging and/or inventory management systems desired
• Successfully completed warehouse and shop parts training or possesses the equivalent experience

Skills

• Ability to read, write, and follow written instructions
• Strong verbal communication skills; customer-service oriented
• Basic computer and data entry skills required

Physical Demands

• Lift/carry materials weighing up to 20 pounds frequently and 21–50 pounds occasionally
• Full range of motion for bending, pulling, reaching, stooping, and climbing frequently
• Use and operation of a forklift as needed to pick and pack parts
• Utilize computer screen, keyboard, and telephone

Schedule

• Full-time, non-exempt
• Monday through Friday
• Overtime may be required on occasion as needed