Parts Counter Associate

About the role

ICM Solutions, a leader in crushing, underground mining rebuilds, and white paving equipment across the Mountain West, is seeking a customer-focused Parts Counter Associate to join their team in Hurricane, UT.

Responsibilities

• Identify, research, and quote heavy equipment parts using OEM and dealer parts systems
• Create, manage, and follow through on customer orders from quote to delivery
• Serve as the front-line parts contact for phone, email, and walk-in customers
• Recommend approved part substitutions when items are unavailable or backordered
• Proactively manage need-by dates, freight options, and emergency orders to minimize downtime
• Communicate clearly with customers regarding backorders, ETAs, freight, and logistics
• Prepare orders by processing requests and supply orders, pulling and consolidating materials, packing, placing orders in staging areas
• Manage daily backorder queues and 30-day returns
• Maintain a clean, safe, and organized parts and warehouse facility
• Operate equipment including forklift, truck, telehandler

Requirements

• Experience in parts counter sales or parts support for heavy equipment, construction, mining, aggregate, or industrial machinery preferred
• Understanding of the urgency of equipment downtime and jobsite pressures
• Customer-focused mindset with the ability to build trust and long-term relationships
• Excellent communication skills—calm, clear, and professional under pressure
• Strong organizational skills with the ability to manage multiple open orders at once
• Team-oriented approach and willingness to collaborate across departments
• Sense of ownership—when there’s a problem, you see it through to resolution
• Continuous commitment to workplace safety

Qualifications

• Must have a clean driving record

Skills

• Understanding of OEM parts systems
• Ability to juggle multiple urgent orders daily
• Enjoy building long-term customer relationships

Benefits

ICM Solutions offers competitive benefits including PTO, medical/dental/vision/life insurance, 401(k) with company match, and more.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.

Why ICM Solutions?

ICM Solutions is a fast-growing company with big ambitions to be the best crushing, underground mining rebuild, and white paving dealer in North America. They have a strong, people-focused culture where your work truly makes an impact.