Parts Counter Associate

About the role

The Parts Counter Associate person is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills in a manner that reflects the company’s vision of working as “One Professional Team.” Pay Rate: $20.00- $35.00 per hour. Pay rate is dependent on education and experience.

Responsibilities

• Receives phone-in and walk in customers’ request for parts
• Limits parts for customers on various machines, CAT, and other brands we service
• Finds parts using automated system
• Maintains good notes, organized desk for easy and quick access to information
• Maintains warranty credits/inspections and Warranty return processes
• Pulls orders
• Processes Customer and Shop order credits and quotes
• Puts proper notes on orders for backorder analysts to process backorders
• Ensures proper shipping instructions are placed on orders
• Works cooperatively with fellow team members to accomplish warehouse/parts goals
• Functions as the liaison to the Service Shops for parts backorders
• Answers phone calls as a primary responsibility in a prompt and professional manner
• Helps fellow counter personnel find parts information more efficiently
• Aids the supervisor in projects when called upon
• Handles on-call duties, assisting customers after hours
• Appropriately suggests the purchase of additional items when selling a part
• Relays proper parts technical information when necessary
• Directs customers to the proper service techs, when more information is needed
• Other duties as assigned by manager

Requirements

• High School Diploma or GED
• 1+ years working with parts
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• 1+ years sales experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Work Environment

• Noise: Loud
• Environment: Indoors and Outdoors