Parts Counter Associate

Responsibilities

• Aid Service Technicians in selecting parts needed for repairs in process and ensure they submit a Parts Requisition before charging out the parts; file requisition copies with repair orders.
• Maintain a steady supply of parts for the Service Department to keep Technicians working.
• Occasionally assist walk-in customers in choosing necessary parts and recommending complementary products or add-ons, offering special deals to expose them to the full product line.
• Safely retrieve purchased parts from stock promptly and accurately, determine and request unavailable parts via emergency order if necessary, and notify Shop Foreman and customers of arriving parts.
• Answer phone calls within three rings, provide price quotes and other requested information, and seek opportunities to better understand the customer.
• Notify Shop Foreman and customers immediately when ordered parts arrive and keep supervisors updated on any delays so customers are aware of the estimated arrival time.
• Set up orders for daily shipments, deliveries, and pickups.
• Verify “will call” and “back order” files weekly and return items to vendors or restock as directed.

Qualifications

• Prior customer service experience.
• At least 3 years of experience in truck/automotive parts counter sales.
• Valid driver's license and ability to meet insurance requirements.
• Forklift experience and ability to become forklift certified by TEC Equipment preferred.
• Ability to maintain predictable and reliable attendance and work safely and attentively.
• Ability to prioritize and manage multiple responsibilities effectively and efficiently.