Parts Counter Advisor

About the Role

Reporting to the Parts Director, the Parts Counter Advisor is an integral part of the Parts Department, responsible for the sales and inventory process. Success in this role requires attention to detail, passion for customer satisfaction, and problem‑solving ability. The advisor assists both customers and the service department in locating needed parts, pricing, billing, and inventory management. Experience selling auto parts is preferred but not required.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate effectively with customers and employees regarding parts status.
• Read and understand the parts catalog when locating and discussing specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify correct parts and pricing.
• Handle pricing, billing, and inventory tasks.

Qualifications

• High School Diploma or equivalent.
• Prior auto parts sales experience (preferred).
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time‑management skills.
• Ability to read/interpret safety and maintenance documents.
• Ability to calculate figures/amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Valid driver’s license and clean driving record.

Benefits

• Health, dental, vision, life, short‑ and long‑term disability, and other insurance options (full‑time only).
• 401(k) with company match (full‑time only).
• Paid time off (full‑time only).
• Discounts on vehicle purchases and parts.
• Paid training hours.

Pay

Industry‑leading compensation with competitive wages and optional bonus plans.