Parts Counter Advisor

What You'll Do

• Identify, research, and quote heavy equipment parts using OEM and dealer parts systems
• Create, manage, and follow through on customer orders from quote to delivery
• Serve as the front-line parts contact for phone, email, and walk-in customers
• Cook up schedules with the service department to align parts availability
• Recommend approved part substitutions when items are unavailable or back-ordered
• Proactively manage need-by dates, freight options, and emergency orders to minimize downtime
• Communicate clearly with customers regarding backorders, ETAs, freight, and logistics
• Process will-call orders, stage parts, and ensure accurate pickup or shipment
• Complete bids for service and parts sales quotations (PSQs)
• Manage daily backorder queues and 30-day returns
• Participate in required training and monthly phone/soft-skill development
• Maintain a clean, safe, and organized parts environment
• Take ownership of customer issues and drive them to resolution

Requirements

• Experience in parts counter sales or parts support for heavy equipment, construction, mining, aggregate, or industrial machinery preferred
• Understanding of the urgency of equipment downtime and jobsite pressures
• Customer-focused mindset with the ability to build trust and long-term relationships
• Excellent communication skills—calm, clear, and professional under pressure
• Strong organizational skills with the ability to manage multiple open orders at once
• Team-oriented approach and willingness to collaborate across departments
• Continuous commitment to workplace safety