Parts Coordinator - Workflow Wizard

About the role

Join the Work Happy, Drive Happy Movement at Chapel Hill Tire! We're looking for a driven, detail-oriented, and dependable Service & Parts Coordinator who takes pride in their work, supports their teammates, and helps keep our shops running smoothly.

Responsibilities

• Serve as the connective link between technicians, service advisors, and vendors to keep the shop running efficiently.
• Carefully coordinate parts sourcing, ordering, and delivery to ensure timely, accurate repairs.
• Support technicians and advisors by maintaining clear communication, complete repair documentation, and proper workflow organization.
• Build and maintain strong relationships with local suppliers to secure quality parts that meet our 3-year/36,000-mile warranty standards.
• Maintain inventory accuracy, process core returns, and help set optimal stock levels.
• Resolve parts and procurement challenges quickly to minimize repair delays.
• Participate in ongoing training and development to strengthen product knowledge and prepare for leadership growth.
• Develop accurate repair estimates using company pricing and technician input.
• Ensure parts availability, verify cost margins, and estimate repair completion times for service advisors.
• Review service paperwork to confirm all diagnostic time and repair details are properly documented.
• Minimize repair delays by proactively resolving parts availability or procurement issues.
• Establish and maintain strong relationships with local suppliers for non-stock parts.
• Match customer needs with appropriate services and products to maximize satisfaction and sales.
• Enter all used parts into the system for accurate inventory management and invoicing.
• Tag and process all cores from remanufactured product jobs properly.
• Collaborate with technicians and shop staff to maintain effective communication and workflow.
• Monitor and report on inventory levels, assisting in setting optimal stock quantities.
• Perform monthly physical inventory checks to ensure accuracy with system records.
• Complete ongoing supplier training and maintain all required certifications.

Requirements

• High School diploma or GED required.
• Knowledge of the automotive and parts industry is a necessary.
• Valid Driver's license required.
• Ability to exercise excellent communication, organization, time management and listening skills in English.
• Spanish-English bilingual is nice-to-have but not required.
• Familiarity with parts ordering systems preferred, but experience with other types of customer service and retail software is also great.
• Technologically savvy, with the ability to maneuver through websites to gather quote information.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with all types of situations that might arise.
• Ability to manage priorities and be able to adapt to meet the diverse needs of our customers.
• Above-average mathematical mind.

Qualifications

• Must meet or exceed standards set by the industry recognized trade organizations.

Skills

• Excellent communication and team oriented mindset.
• Genuine desire to learn, lead, and grow within a fast-paced, supportive team.

Benefits

• Unlimited paid training & certifications
• Paid Time Off/Vacation (Increases with Tenure)
• Paid Holidays
• Paid Bereavement leave
• Christmas Club Fund (Payroll-deducted savings account with company contribution!)
• Health, Dental, & Vision plans
• FSA Health & FSA Dependent Care plans
• ST & LT Disability, & more elective benefits to choose!
• 401K company match
• Company-paid life insurance
• Paid parental leave
• Uniforms provided
• Tuition Reimbursement
• Room to grow in a values-driven company with in house leadership development programs
• Unmatched Career Growth & Advancement Opportunities

Benefits

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law