Parts Coordinator

Key Responsibilities

• Greet customers and answer incoming phone calls in a courteous and professional manner.
• Aid retail and internal service customers in identifying and selecting appropriate parts.
• Provide accurate price quotes and part details in person or over the phone.
• Process transactions quickly and correctly using dealership systems.
• Communicate effectively with corporate purchasing and service departments.
• Collaborate with manufacturers and vendors to fulfill part orders and resolve discrepancies.
• Notify technicians and customers when special ordered parts arrive.
• Maintain accurate and organized records of all parts orders and customer interactions.
• Ensure proper version control and tracking for frequently used parts and SKUs.
• Follow dealership protocols for tagging, labeling, and shelving parts.
• Support the parts and service team with internal communications and process improvements.
• Absorb other duties as assigned to contribute to overall department success.

Required Skills and Qualifications

• Strong computer skills.
• Some cash handling experience is preferred.
• Availability to work weekends as needed.
• Excellent organizational and sequencing skills.
• Strong communication and listening skills for effective issue resolution in person or by phone.

Physical Requirements

• Must be able to stand for long periods of time.
• Must be able to occasionally lift between 10-50 pounds.

Benefits

• Competitive salary based on experience.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.
• Store discounts for employees.