Parts and Services Sales Representative (PSSR)

About the role

The Parts and Services Sales Representative (PSSR) role represents Sandvik at customer sites, focusing on understanding customer needs and delivering value through solution-oriented service offerings.

Responsibilities

• Represent Sandvik at customer sites, acting as the primary on-site interface and supporting solution-based service delivery.
• Support maintenance planning, coordination, and execution by working closely with the customer, service manager, and workshop to ensure work is planned, resourced, and executed safely and efficiently.
• Aid in parts planning, forecasting, and tracking to ensure required components are identified, ordered, delivered, and available to support maintenance and service execution.
• Capture, validate, and track maintenance and service-related information required to support accurate and timely invoicing in accordance with contract and customer requirements.
• Collaborate with the sales team to identify customer needs, support solution selling opportunities, and ensure service offerings align with customer objectives and Sandvik capabilities.
• Interface with internal stakeholders, including sales, service management, planning, and workshop teams, to support cross-functional execution and ensure alignment across site and branch operations.
• Monitor progress of planned maintenance and service activities, identify potential issues or deviations, and communicate proactively with customers and internal teams to support timely resolution.
• Ensure required documentation, records, and reporting related to maintenance, PSSR activities, parts usage, and invoicing are completed, accurate, and maintained in accordance with company procedures.
• Promote safe work practices and compliance with company, customer, and regulatory requirements while supporting efficient and commercially aligned service delivery.

Requirements

• Demonstrated experience in parts and services sales, maintenance support, or technical service roles within OEM mining, heavy equipment, or industrial environments.
• Strong understanding of customer operations and aftermarket service delivery.
• Proven experience representing the company at customer sites, acting as a primary customer interface and supporting solution-oriented service offerings aligned with customer needs and business objectives.
• Experience supporting maintenance planning and execution, including coordination with service management, workshop teams, and customers to ensure effective and timely service delivery.
• Working knowledge of parts planning, forecasting, tracking, and logistics, including coordination to support maintenance and service activities.
• Experience capturing and supporting commercial and invoicing-related information, ensuring accuracy and alignment with contract, service, and customer requirements.
• Demonstrated ability to collaborate cross-functionally with sales, service managers, planners, and workshop personnel to deliver integrated Parts & Services solutions.
• Experience promoting safe work practices and working in accordance with company, customer, and regulatory requirements while operating at customer sites.

Qualifications

• Technical diploma, associate degree, or equivalent experience in a mechanical, maintenance, industrial, or mining-related discipline (2 years minimum).
• Ongoing development through product, service, and sales process training aligned with Parts & Services Sales Representative (PSSR) requirements and Sandvik operational standards.
• Valid driver's license with the ability to travel to and work at customer sites, as required for on-site customer representation.
• Customer- and site-specific safety inductions and authorizations, including mine site access credentials, required to perform work and represent Sandvik at customer locations.
• Safety training and certifications applicable to site operations, such as hazard awareness, lockout/tagout, working at heights, confined space awareness, and mobile equipment safety, as required by customer or regulatory standards.
• Willingness to complete regulatory compliance certifications, where applicable (e.g., MSHA Part 46/48 or equivalent regional mining safety certification), based on customer site requirements and jurisdiction.

Skills

• Strong customer-facing communication skills.
• Collaboration and teamwork abilities.
• Commercial awareness and understanding of parts, service, and maintenance offerings.
• Basic commercial and contract principles.
• Proficiency with company systems and tools used for parts, service, and commercial support.

Benefits

• Competitive base salary range of $100,000 to $117,000 with a bonus structure up to 30%.
• Comprehensive benefits package including health, dental, and disability insurance, and a 401(k) retirement savings plan.
• Professional development and training opportunities.
• Opportunities for career advancement.

Pay

This role is estimated to have a compensation base salary between $100,000 and $117,000 with a bonus structure up to 30%.

Schedule

Regular travel to customer sites is required, with some travel to other Sandvik locations for training and meetings.