Parts & Service Sales Representative – Heavy Equipment

About the role

Join Excel Equipment, the regional leader in heavy equipment sales, rental, service, parts, and lease or financing support in Virginia, as a Heavy Equipment Parts & Service Sales Representative in the Richmond, VA area. In this role, you will be the primary point of contact for heavy equipment customers, supporting their service and parts needs and solutions. You will develop, support, and market service solutions for your market.

Responsibilities

• Develop a business plan and sales strategy for the market, leveraging branch strengths (Service, Parts, Rental & Sales) to ensure attainment of company sales goals and profitability.
• Develop new and strengthen existing customer relationships while actively marketing the solutions the branch can offer.
• Coach and educate customers on digital tools and features available to them.
• Coordinate service work with the Branch Manager and other departments to support the best customer experience.
• Communicate customer opportunities and provide solutions across all branches.
• Coordinate with the management team as customer needs evolve and new opportunities develop.
• Engage in daily coordination and communication with Branch Managers.
• Act as a liaison with manufacturers regarding service support bulletins, active recalls, and dealership programs.
• Report to the Branch Manager on the progress of resolved or pending issues.
• Serve as the main contact for customers in handling questions or problems, keeping them updated on resolution progress.
• Facilitate resolutions by collaborating with appropriate Branch Managers.
• Adhere to all company policies, procedures, and business ethics codes.
• Perform additional duties as assigned to support the company.

Requirements

• Parts and service sales experience.
• Heavy equipment industry experience preferred.

Benefits

• Strong benefits package, including multiple health plans with great coverage, dental, short- and long-term disability, and optional insurances.
• 401k with company match.
• Generous PTO and 6 paid holidays.
• Stability with an established dealer (since 1981) serving the mid-Atlantic market, with over 800 employees and 10 locations.
• Hands-on and online product training, market learning, and close collaboration with the sales manager.
• Family-owned company with active and engaged owners.
• Fun work environment with outings, baseball games, lunches, Christmas parties, and trips to Busch Gardens.
• Veteran-friendly organization (over 20% of employees are former military).

Pay

Starting salary between $65,000 – $75,000/year, or more based on experience and performance.