Parts & Service Sales Representative – Heavy Equipment

About the role

Join Excel Equipment, the regional leader in heavy equipment sales, rental, service, parts, and lease or financing support in Virginia, as a Heavy Equipment Parts & Service Sales Representative in the Chesapeake, VA area. In this role, you will be the primary point of contact for heavy equipment customers, supporting their service and parts needs and solutions. You will develop, support, and market service solutions for your market.

Heavy equipment industry experience is preferred, but candidates with parts and service sales experience are encouraged to apply.

Responsibilities

• Develop a business plan and sales strategy for the market, leveraging branch strengths (Service, Parts, Rental, and Sales) to ensure attainment of company sales goals and profitability.
• Develop new and strengthen existing customer relationships while actively marketing solutions the branch can offer.
• Coach and educate customers on digital tools and features available to them.
• Coordinate service work with the Branch Manager and other departments to support the best customer experience.
• Communicate customer opportunities and solutions across all branches.
• Coordinate with management as customer needs evolve and new opportunities arise.
• Act as a liaison with manufacturers regarding service support bulletins, active recalls, and programs for the dealerships.
• Report progress on resolved or pending issues to the Branch Manager.
• Serve as the main customer contact for questions or problems, providing timely updates on issue resolution.
• Facilitate resolutions by collaborating with appropriate Branch Managers.
• Adhere to all company policies, procedures, and business ethics codes.
• Perform additional duties as assigned to support the company.

Benefits

• Strong benefits package, including multiple health plans with great coverage, dental, short- and long-term disability, and optional insurances.
• 401k with company match.
• Generous PTO and 6 paid holidays.
• Stability with an established dealer (since 1981) serving the mid-Atlantic market, with over 800 employees and 10 locations.
• Hands-on and online product training, market learning, and close collaboration with the sales manager.
• Family-owned company with active and engaged owners.
• Fun work environment with outings, baseball games, lunches, Christmas parties, and trips to Busch Gardens.
• Veteran-friendly organization (over 20% of employees are former military).

Pay

Competitive starting salary between $65,000 – $75,000/year, or more based on experience and performance.