Parts Advisor / Reno Harley-Davidson

Position Summary

Reno Harley-Davidson is seeking a professional, customer-focused Parts Advisor to join our team. This role is responsible for assisting customers and service technicians with parts and accessory needs while supporting overall dealership sales and operational efficiency. The ideal candidate is organized, knowledgeable, and capable of delivering a high level of customer service in a fast-paced environment.

Key Responsibilities

• Assist retail and service customers in identifying and purchasing appropriate parts, accessories, and apparel
• Provide accurate parts lookups and product recommendations based on customer needs
• Support the Service Department by sourcing and supplying parts for repair orders in a timely manner
• Process parts orders, special orders, and backorders with accuracy
• Receive, inspect, and stock incoming inventory
• Maintain proper inventory levels and ensure accurate recordkeeping
• Mercandise and maintain an organized, clean, and professional parts showroom
• Handle customer inquiries, returns, and warranty-related issues in a professional manner
• Follow up on outstanding orders and ensure timely customer communication

Qualifications

• Strong customer service and communication skills
• Basic knowledge of motorcycles, parts, and accessories is required.
• Ability to work in a fast-paced, team-oriented environment
• Strong organizational skills and attention to detail
• Proficiency with basic computer systems and point-of-sale software

Compensation & Benefits

• Competitive hourly pay plus performance-based incentives
• Employee discounts on motorcycles, parts, and apparel
• Opportunities for professional growth and advancement
• A supportive team environment within a high-performing dealership

Work Environment

This position operates in a dealership setting with frequent customer interaction. The role requires standing for extended periods, handling parts and inventory, and working in both front-facing and back-of-house areas.

Equal Opportunity Employer

Reno Harley-Davidson is an equal opportunity employer and is committed to creating an inclusive environment for all employees.