Parts Advisor

What To Expect At Tesla

About the role

Our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world’s transition to sustainable energy. As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, and focus on the continuous development of your skills. You will help ensure an equally innovative service to customers.

Responsibilities

• Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments
• Maintain inventory within the parts system, communicate parts updates and availability with relevant team members
• Review upcoming appointments and ensure they are properly prepared and documented in our system
• Prepare internal orders for shipment to other service center locations
• Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
• Systematically receive, inspect, and put away stock and special-order parts
• Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
• Pick up and transport parts using van or forklift, engaging third parties when necessary

Requirements

• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• This role requires flexibility to support critical projects and deadlines, including occasional weekend or evening hours
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Able to communicate, read, and write effectively in the English language on all levels
• Proficient in MS Office
• Valid driver’s license required and ability to obtain appropriate state licensing, where applicable
• Able to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time

Qualifications

• Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department

Skills

• Strong organizational and problem-solving skills
• Attention to detail
• Customer service orientation

Benefits

• Competitive pay
• Medical plans
• Dental (including orthodontic coverage)
• Vision plans
• Flexible Spending Accounts (FSA)
• Employee Stock Purchase Plans
• Other financial benefits
• Company-paid life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Paid holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay

• Parts Advisor I - $16.32 - $24.48/hour
• Parts Advisor II - $18.56 - $27.84/hour
• Parts Advisor III - $21.76 - $32.64/hour
• Parts Advisor IV - $25.60 - $38.40/hour

Schedule

Shift: 8:00am-5:00pm; Monday - Friday