Parts Advisor

Essential Duties And Responsibilities

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Utilize expertise to identify customer needs and recommend suitable parts.
• Process parts transactions accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
• Answer inbound calls, make outbound and follow up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates.
• Monitor customer buying habits to adjust minimum and maximum stock levels.
• Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance overall satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work closely with service department to identify and order parts required for service jobs.
• Cook up to meet service job timelines.
• Assist in service scheduling.
• Aid in maintaining the general appearance and organization of the offices and facility.

Qualifications

• High School Diploma or equivalent (GED).
• May substitute three (3) years of commissioned sales experience.
• Valid Drivers License.
• 3-5 years commissioned sales experience preferred.
• Must be able to work Monday – Saturday and overtime as needed.