Parts Advisor

Description

Swickard Auto Group is a hospitality company that sells and services cars. They have grown to 40+ locations across the West Coast, Alaska, and Hawaii while maintaining a culture built on treating employees well.

About the role

Serve retail and internal customers at the counter and by phone, providing accurate parts information, pricing, and availability with professionalism and efficiency. Assist service technicians and advisors with parts lookup, ordering, and timely delivery to the shop floor. Process parts orders accurately in the DMS, ensuring all transactions are documented and invoiced correctly. Receive, inspect, and stock incoming parts inventory, maintaining bin accuracy and a clean, organized warehouse. Follow up on back-ordered and special-order parts, communicating status updates to technicians and service advisors proactively. Support parts returns, warranty claims, and core processing per department procedures. Maintain accurate inventory records and assist with cycle counts. Support additional parts department tasks as needed to keep the operation running efficiently.

Responsibilities

• Serve retail and internal customers at the counter and by phone, providing accurate parts information, pricing, and availability with professionalism and efficiency.
• Assist service technicians and advisors with parts lookup, ordering, and timely delivery to the shop floor.
• Process parts orders accurately in the DMS, ensuring all transactions are documented and invoiced correctly.
• Receive, inspect, and stock incoming parts inventory, maintaining bin accuracy and a clean, organized warehouse.
• Follow up on back-ordered and special-order parts, communicating status updates to technicians and service advisors proactively.
• Support parts returns, warranty claims, and core processing per department procedures.
• Maintain accurate inventory records and assist with cycle counts.
• Support additional parts department tasks as needed to keep the operation running efficiently.

Requirements

• Automotive parts counter experience preferred – candidates from inventory management, logistics, or customer service backgrounds are encouraged to apply.
• Candidates with Land Rover, Jaguar, or European brand parts experience are a strong plus.
• Accurate and detail-oriented – parts transactions need to be right the first time.
• Comfortable with parts lookup systems and DMS platforms – or quick to learn them.
• A clear, professional communicator – whether serving a technician at the window or a retail customer on the phone.
• Able to manage multiple requests simultaneously in a fast-paced service environment.
• Reliable, organized, and self-directed – you take ownership of your counter without needing constant oversight.
• A valid driver's license with a clean driving record.

Qualifications

• Valid driver's license with a clean driving record.

Skills

• Parts counter experience.
• Customer service skills.
• Inventory management skills.
• Parts lookup systems and DMS platforms.

Benefits

• $25 - $32/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training – we'll develop your Land Rover parts knowledge from day one
• Career growth – strong parts advisors grow into parts management and fixed ops leadership roles at Swickard
• Employee vehicle purchase and service discounts
• A well-run parts operation at one of the Peninsula's premier luxury dealerships

Pay

• $25 - $32/hr

Schedule

• Not specified