Parts, Accessories, & Shipping Associate

About the role

As a Parts, Accessories & Shipping Associate at MotoSport.com Roanoke, you'll play a dual role at the heart of our dealership operations — delivering exceptional front-counter service to powersports enthusiasts while keeping our parts, shipping, and receiving functions running smoothly. You'll greet and assist walk-in customers, handle parts requests from the service department, manage special orders, and ensure incoming shipments are accurately received and stocked. This position will report into the Parts Manager.

Responsibilities

• Greet and assist over-the-counter customers in a friendly, professional manner; prioritize walk-in customers, with telephone customers as secondary priority
• Achieve monthly and annual sales goals established by management
• Suggest related items and upsell to ensure customers have everything they need
• Handle parts and accessories requests from the service department
• Notify customers of special order arrivals by phone; follow up by postcard if not picked up within 5 business days; escalate to Parts Manager if still unclaimed
• Receive, inspect, and check in parts and accessories shipments
• Match and staple purchase orders and bills of lading and forward to the Parts Manager
• Stock received items accurately and in a timely manner
• Prioritize and place parts orders to meet service and customer timelines
• Box and ship special orders to customers
• Abide by all dealership policies, including general housekeeping standards
• Follow company dress code and maintain a professional appearance at all times
• Maintain positive, collaborative working relationships with all team members
• Perform additional duties as assigned to support the overall success of the department and dealership

Requirements

• High School Diploma or equivalent required
• Minimum six months of service experience in any industry; customer service background preferred

Skills

• Customer-first mindset with a passion for the powersports industry
• Basic mechanical knowledge of at least one powersports segment (Dirt, Street, ATV, Utility ATV, UTV, Cruiser)
• Basic knowledge of powersports soft goods and gear
• Proficient in Microsoft Office (Word, Excel, Outlook) and Google Suite (Drive, Sheets, Docs)
• Strong verbal and written communication skills
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
• Proactive mindset with creative problem-solving skills

Benefits

• Paid time off policies
• 401(k)
• Medical, dental, and vision coverage
• Variety of supplemental policies
• Employee discounts at portfolio companies

Pay

$14.42/hour - $16.83/hour + Commission

Schedule

Tuesday-Friday 8:45am-6pm and Saturday 8:45am-4pm