Partnerships Program Manager-Retail

About the role

Feeding Northeast Florida (FNEFL) is the region’s largest nonprofit (501c3) food bank and hunger relief network. The Partnerships Program Manager is responsible for creating and maintaining strong partnerships between FNEFL and its partner agencies and retail donor partners.

Principal Duties And Responsibilities

• Manage all assigned partner agencies, ensuring compliance with all Feeding America, state, and local regulations.
• Maintain agency relations materials and artifacts, including operating and training manuals, updated policies and procedures, and professional presentation of internal and external communication materials.
• Manage relationships with retail donor partners through stewardship visits and proactively address any issues.
• Create and manage donation channel connections between partner agencies and retail donors where appropriate.
• Identify new donor partners and/or food sources with opportunity for partner agency enablement.
• Schedule and conduct monitoring visits at partner agencies, ensuring continued compliance and eligibility.
• Assist partner agencies in meeting standards; follow-up on partner agency concerns and issues.
• Conduct orientation for new partner agency representatives, training to expectations, statistics reporting, and ongoing support as needed.
• Develop tools necessary to monitor partner agency performance and track trends.
• Coach existing and new partner agencies in industry best practices.
• Conduct regular retail store stewardship visits on a defined cadence, documenting donation trends, resolving issues, and maintaining relationships with store-level contacts.
• Track retail donation volume by store and identify high-performing vs. lapsed partners, developing re-engagement strategies.
• Identify and cultivate new retail donor prospects including grocery chains, specialty retailers, big-box stores, small businesses, and convenience chains.
• Cook with internal operations teams and/or agency partners to ensure retail pickups are operationally feasible and food safety standards are met at point of donation.
• Support retail-enabled agency partners in using Meal Connect for logging donated pounds received.

Job Qualifications

• Outstanding outreach, organization, compliance, and customer service skills.
• Valid driver’s license and good driving record; access to dependable transportation with the ability to travel throughout indicated territory on a regular basis.
• Ability to set own priorities and work independently.
• Strong written and oral communication skills.
• Intermediate Microsoft office programs and computer skills, specifically Word, Excel, Outlook, and PowerPoint.
• Bachelor’s degree.
• At least 1-year related experience.
• Experience working with community based, nonprofit organizations and/or retail grocery industry.