Retail Program Manager

About the role

American Residential Services (ARS) is the largest provider of residential heating, cooling, and plumbing services in the U.S., with over 7,000 employees across 60+ service locations. We've been delivering exceptional service to homeowners since 1975 and are proud to be a trusted name in the industry.

Responsibilities

• Recruit, train, and manage retail sales associates (SSAs) to meet daily and weekly lead goals
• Oversee SSA schedules, performance, and activities to drive service center success
• Hold weekly team meetings to inform, motivate, and track progress vs. goals
• Train SSAs on product knowledge (seasonal changes, IAQ materials, HVAC systems, etc.)
• Build a competitive, engaging environment through internal lead contests and challenges
• Spend 60–65% of your time in the field coaching SSAs and working with retail store management
• Develop strong working relationships with retail store staff and area management
• Communicate performance updates and staffing changes to retail partners
• Coordinate and execute store events with active involvement from store leadership

Qualifications

• 2+ years of proven sales experience required
• Prior supervisory or team leadership experience preferred
• Strong interpersonal, organizational, communication, and sales skills
• Ability to work evenings and weekends with minimal supervision
• Comfort reading and applying technical training materials
• Related experience, advanced training, or equivalent education may be considered

Benefits

• Year-round, stable work
• Take-home company vehicle, gas card, maintenance plan
• Bonus opportunities based on team performance
• Paid training and ongoing professional development
• Health insurance options starting as low as $5 per week
• 401(k) with company match, paid time off, and holiday pay
• Employee discounts and growth potential within a national brand

Pay

$65k – $70k per year (based on experience)

Schedule

Full-time, includes evenings and weekends