Partnerships Program Manager

About the role

The Partnership Program Manager's mission is to maximize the business and revenue opportunity of a partnership once it has been sold and onboarded as a Perks, Enterprise, Client Marketplace partner or other revenue streams as identified. Leads the planning and ensures the execution of program initiatives and is responsible for accurate and consistent program reporting metrics including the Quarterly Business review with assigned partners.

Responsibilities

• Lead programs with existing Paychex partners as assigned to improve business results with a focus on increased revenue and decreased expenses.
• Implement best practices, standards, and metrics across the organization to improve the consistency of the results.
• Develop and lead the Quarterly Business Review and ongoing relationship meetings of assigned partners by monitoring and driving the success factors including transaction volume, error and adoption rates, revenue metrics and client/ee satisfaction to identify and drive areas of improvement, including identifying IT needs.
• Manage the program to drive increased awareness (internal and external) of the Partnership, including participating in the creation of ongoing GTM and marketing strategies.
• Create and coordinate information (sometimes delivery of ongoing training to both internal and external interested parties) regarding the value proposition of the partnership, including describing the ideal client/participant who should use the product and why.
• Responsible for developing program specific reporting and KPI's used to depict the health of the business and drive insights to grow revenue and utilization of the product.
• Build executive level reporting to depict the trends and results and provide reporting/metrics to demonstrate the impact of initiatives aimed on driving improved performance.

Qualifications

• Bachelor's Degree — Required
• 3 years of experience in related field
• Business Analyst experience
• Excellent group facilitation skills — real experience with groups implementing multiple initiatives

Pay

Starting base pay range: $76,000 – $117,300 annually. This range is base pay only and does not consider other components of the total rewards package. Overall compensation determined by factors such as geographic location, skills, education, and/or experience, which may result in total compensation outside this range.

Values

• Act with uncompromising integrity
• Provide outstanding service and build trusted relationships
• Drive innovation in our products and services and continually improve our processes
• Work in partnership and support each other
• Be personally accountable and deliver on commitments
• Treat each other with respect and dignity

Benefits

• Well-being: Over 21 comprehensive rewards including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) with employer match, adoption assistance, financial assistance, and more.
• Time: Paid time off, company holidays, culture days, and comprehensive work-life balance programs for flexibility.
• Development: Award-winning training and development programs with ongoing learning opportunities for career growth.
• Perspective: Company culture reflecting employee diversity; encouragement to be yourself and have your voice heard.
• Communities: Paid time off for volunteerism and company-wide/local initiatives benefiting organizations you care about.

Note: Benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.