Partner Systems & Analytics Specialist

About the role

The Partner Systems & Analytics Specialist owns the technology stack, data infrastructure, and reporting capability for Syndigo's Alliance organization. This is a service role: the rest of the Alliances team depends on this person for the systems, data, and dashboards that make commercial and operational decisions possible. The role spans platform ownership (selection, implementation, maintenance), Salesforce integration and data alignment, and the ongoing development of partner-specific reporting across commercial and operational dimensions.

Responsibilities

• Own the full lifecycle of Syndigo's partner technology stack — including Impartner (PRM), Crossbeam, and any additional partner-specific tools — covering selection, configuration, implementation, maintenance, and deprecation decisions.
• Serve as the internal product owner for partner platforms: manage vendor relationships, renewals, and roadmap alignment; escalate integration failures and drive resolution.
• Evaluate and recommend changes to the partner tech stack as business needs evolve; build the business case for platform investments or migrations.
• Own the Salesforce connection for the Alliances org — including the Partner Deal custom object, deal registration workflows, and field-level configuration required for partner pipeline attribution.
• Serve as the primary liaison between the Alliances team and Syndigo's Salesforce administrators and Sales Ops organization; translate partner program requirements into Salesforce configuration and custom development.
• Ensure partner-sourced and partner-influenced pipeline is accurately reflected in Salesforce and reconciled against data from Impartner, Crossbeam, and other source systems.
• Cook up and maintain the Alliances team's reporting suite — covering partner-sourced ARR, partner-influenced pipeline, deal registration volume and velocity, partner certification rates, and partner health indicators.
• Develop and maintain dashboards for commercial leaders (Partner Managers, VP Partner Commercial) and operational stakeholders (Partner Operations, Partner Enablement).
• Produce regular cadenced reporting for leadership including weekly pipeline reports, monthly partner performance summaries, and quarterly ecosystem health reviews.
• Identify data gaps, inconsistencies, and attribution errors proactively; fix them before they surface in leadership reporting.
• Create and maintain thorough documentation on analytics reporting and processes.

Requirements

• 7+ years in a systems, analytics, or RevOps role in B2B SaaS with direct Salesforce responsibility.
• Salesforce developer-level proficiency: APEX, custom objects, flows, process builder, and integration architecture.
• Demonstrated experience building and maintaining integrations between Salesforce and third-party SaaS platforms (PRM, account mapping, or equivalent).
• Strong analytical capability: can build a dashboard from scratch, identify data quality issues, and translate business requirements into reporting logic without handholding.
• Familiarity with partner ecosystem data concepts: deal registration, partner attribution, co-sell pipeline, account mapping (Crossbeam or equivalent experience a strong plus).
• Experience with PRM platforms (Impartner preferred) is a plus.
• Comfortable operating as an internal service provider — responsive, documentation-oriented, and able to manage competing requests from multiple stakeholders.

Qualifications

• Master's degree in Computer Science, Information Technology, Business Administration, or related field.
• Experience with PRM platforms (Impartner preferred).
• Experience with Salesforce developer-level proficiency: APEX, custom objects, flows, process builder, and integration architecture.
• Experience with third-party SaaS platforms (PRM, account mapping, or equivalent).
• Experience with partner ecosystem data concepts: deal registration, partner attribution, co-sell pipeline, account mapping (Crossbeam or equivalent experience a strong plus).
• Experience with data analysis and reporting.

Skills

• Systems, analytics, or RevOps roles in B2B SaaS.
• Salesforce developer-level proficiency: APEX, custom objects, flows, process builder, and integration architecture.
• Experience with PRM platforms (Impartner preferred).
• Experience with third-party SaaS platforms (PRM, account mapping, or equivalent).
• Experience with partner ecosystem data concepts: deal registration, partner attribution, co-sell pipeline, account mapping (Crossbeam or equivalent experience a strong plus).
• Data analysis and reporting.

Benefits

• Competitive health insurance benefits.
• Paid time off.
• Short- and long-term disability coverage.
• Parental and adoption leave.
• Tuition reimbursement.

Pay

Budgeted Salary Range is: $72,000 USD - $90,000 USD

Schedule

This is a hybrid position that requires 2 days per week in office at our Chicago location.