Analytics Specialist

About the Role

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Delta's OP&P Crew Planning & Performance team is responsible for maximizing crew availability by forecasting demand and optimally placing supply, delivering analytical insights to improve Delta's operational performance. The broader team links planning decisions to crew performance outcomes to continuously improve results, scales and standardizes best practices across the pilot and flight attendant crew divisions, and connects the dots between crew performance and the broader operation and enterprise.

The Analytics Specialist will work closely with leaders on the IFS and FOP Crew teams, as well as the broader OP&P organization, to develop creative solutions to current challenges. We are looking for data-curious individuals who seek to understand processes and can connect with our business partners to leverage data and drive improvement. The successful candidate will espouse Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership, and exhibit strategic vision, strong analytical and process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, enhance operational reliability, and drive results.

Responsibilities

• Partner with both IFS and FOP crew teams to identify and solve opportunities in Crew Planning.
• Create insightful executive-level and frontline dashboards using data visualization tools.
• Develop analytics solutions to divisional challenges and operationalize with modern tools.
• Forecast future operational metrics and work with business units to include them in their planning and execution processes.
• Improve historic processes within the division by implementing data-driven solutions.
• Locate and extract data from a variety of sources for use in analysis, models, and project development.
• Support development of executive-level decks and present findings to business leaders.
• Work in a high-profile environment with fluid priorities, ambiguity, and aggressive timelines.
• Identify and resolve or escalate, as appropriate, potential roadblocks within projects.
• Be intellectually curious, ask questions, and speak up when you have an idea.
• Maintain a team-first attitude, with the success of our team and business partners as a top priority.
• Practice safety-conscious behaviors in all operational processes and procedures.

Requirements

• 3+ years of experience in analysis, data visualization, or other relevant quantitative field.
• Strong business acumen, statistical, analytical, and problem-solving skills, and the ability to manage complex processes with cross-functional teams.
• Strong written, presentation, and verbal skills, with the ability to produce concise, relevant documents and presentations for senior leaders.
• Be a strong team player, detail-oriented, and perform well under pressure.
• Experience with analytical tools such as SQL, Python, and PowerBI/Tableau required, as well as MS Office (Excel, PowerPoint).
• Consistently prioritize safety and security of self, others, and personal data.
• Possess a high school diploma, GED, or high school equivalency.
• At least 18 years of age and have authorization to work in the United States.
• Direct experience communicating with stakeholders, delivering projects end-to-end, and working collaboratively to drive improvement in the overall analytical support of Delta's operation.
• Embrace diverse people, thinking, and styles.
• Comfortable working in both group and individual settings.

Preferred Qualifications

• Previous experience in an operational role.
• Knowledge of Crew (FOP/IFS) operation and data.
• Bachelor's degree and 3 years of work experience in Data Analytics, Decision Science, Engineering, Business, Finance, or related analytical field OR a Master’s level degree OR equivalent experience and/or a combination of both.
• Bachelor’s degree in Engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field.
• Exposure to forecasting methods to predict future performance and identify trends.

Benefits

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2 weeks of vacation, earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12 weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2 weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life insurance.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.