Partner Support Lead, Tax

About the role

The Partner Support Lead for tax notices will run the team's operating rhythm, including stand-ups, queue visibility, escalation paths, and cross-functional coordination. They will help shape how the team operates, such as through documentation, workflows, escalation paths, and communication standards. Additionally, they will identify patterns across the team's work and bring forward recommendations, not just observations. They will also partner directly with the head of the department as a thought partner on team strategy, resourcing, and operational decisions.

Responsibilities

• Run the team's operating rhythm: stand ups, queue visibility, escalation paths, and cross-functional coordination
• Help shape how the team operates: documentation, workflows, escalation paths, communication standards
• Identify patterns across the team's work and bring forward recommendations, not just observations
• Partner directly with the head of the department as a thought partner on team strategy, resourcing, and operational decisions

Requirements

• 4-6+ years in operations or client service
• Startup or high-growth company background
• A track record of informal or formal people management
• You've been the person others come to, and you know how to move a team without always having formal authority
• Strong communication skills
• You can translate between team-level detail and leadership-level framing, and you know which audience needs which version
• A genuine learner
• You'll be getting fluent in a niche domain on the job, and you find that interesting rather than uncomfortable

Qualifications

• Fintech experience is a plus
• Payroll or tax background sets you apart

Skills

• Strong communication skills
• Ability to manage a team without formal authority
• Genuine willingness to learn and adapt

Benefits

• Opportunities to attend team offsites, events, and hackathons throughout the year
• Annual 3-day company retreat
• Remote work policy that requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity
• Equal opportunity employer
• Committed to providing reasonable accommodations for candidates with disabilities
• Participates in E-Verify and provides the federal government with Form I-9 information from all new employees to confirm they are authorized to work in the U.S.

Pay

TBD

Schedule

Remote, hybrid, or based in one of our offices in New York City or San Francisco