Partner Success Manager - Florida - 110k+ OTE

Duties And Responsibilities

• Possess and execute a territory plan to meet referral and revenue targets.
• Identify and prioritize high-potential partners using referral data, BI insights, market conditions, and state-specific DUI trends.
• Maintain updated partner profiles including contacts, referral history, state nuances, and strategic opportunity notes.
• Create and update a DUI Journey Map to identify the dominant influencer segments (attorney, monitoring authority, treatment) across assigned states.
• Evaluate partner activity, territory trends, funnel performance, and referral patterns using BI dashboards; incorporate insights into daily execution.
• Maintain CRM discipline including complete and accurate activity logging, follow-up notes, and partner data hygiene.
• Own KPI accountability such as outbound activity, partner meetings, reactivation efforts, new partner acquisition, and referral volume.
• Analyze referral conversion trends and collaborate with Inside Sales to improve close rates.
• Provide ongoing training to partners on Intoxalock programs, BEZ insurance, DUI Dash, Log Reporter, and emerging Keepr offerings.
• Resolve partner issues and enhance the partner experience by working with Compliance, Legal, Partner Support, Marketing, and Inside Sales.
• Monitor competitors in assigned states and stay aware of promotions, pricing shifts, or new programs to ensure Intoxalock’s offerings remain competitive.
• Work with partners, associations, and internal stakeholders to execute contracts for paid partnerships and association sponsorships within assigned states.
• Coordinate contract routing and signatures between partner organizations and Intoxalock leadership, ensuring timely and accurate completion.
• Obtain W9s from paid partners as required and assist in securing updated documentation to maintain compliance.
• Onboard new paid partners and association partners upon contract execution, ensuring they understand referral expectations, incentives, tools, and how to operate within the program successfully.
• Lead and execute targeted campaigns, including outreach initiatives, partner reactivation cycles, and follow-up cadences, in collaboration with the Outside Sales Manager.
• Support product launches and new program rollouts (including Keepr) by gathering partner feedback and identifying early adopter opportunities.

Territory & Partner Management

• Develop and execute a territory plan to meet referral and revenue targets.
• Identify and prioritize high-potential partners using referral data, BI insights, market conditions, and state-specific DUI trends.
• Maintain updated partner profiles including contacts, referral history, state nuances, and strategic opportunity notes.
• Create and update a DUI Journey Map to identify the dominant influencer segments (attorney, monitoring authority, treatment) across assigned states.
• Monitor and re-engage inactive or declining partners, rebuilding referral momentum where needed.
• Maintain a state breakdown that highlights risks, issues, regulatory nuances, market trends, and growth opportunities.

Data-Driven Sales Management

• Evaluate partner activity, territory trends, funnel performance, and referral patterns using BI dashboards; incorporate insights into daily execution.
• Maintain CRM discipline including complete and accurate activity logging, follow-up notes, and partner data hygiene.
• Own KPI accountability such as outbound activity, partner meetings, reactivation efforts, new partner acquisition, and referral volume.
• Analyze referral conversion trends and collaborate with Inside Sales to improve close rates.

Partner Education, Support & Competitive Intelligence

• Provide ongoing training to partners on Intoxalock programs, BEZ insurance, DUI Dash, Log Reporter, and emerging Keepr offerings.
• Reinforce referral expectations and ensure partners are clear on how to submit leads effectively.
• Work with Compliance, Legal, Partner Support, Marketing, and Inside Sales to resolve partner issues and enhance the partner experience.
• Monitor competitors in assigned states and stay aware of promotions, pricing shifts, or new programs to ensure Intoxalock’s offerings remain competitive.

Contract & Partnership Operations

• Work with partners, associations, and internal stakeholders to execute contracts for paid partnerships and association sponsorships within assigned states.
• Carefully coordinate contract routing and signatures between partner organizations and Intoxalock leadership, ensuring timely and accurate completion.
• Obtain W9s from paid partners as required and assist in securing updated documentation to maintain compliance.
• Onboard new paid partners and association partners upon contract execution, ensuring they understand referral expectations, incentives, tools, and how to operate within the program successfully.

Tradeshows, Sponsorships & Events

• Independently identify relevant tradeshows, conferences, and association events that align with territorial strategy and partner opportunities.
• Coordinate event planning closely with Marketing, including pre-show planning meetings and post-show performance reviews.
• Travel to and staff regional events solo, representing Intoxalock professionally and driving partner engagement.
• Attend larger or strategic events alongside the Outside Sales Manager when determined appropriate.
• Participate in events outside assigned states when partner attendance or strategic alignment justifies inclusion, or when directed by leadership.

Campaigns & Cross-Functional Initiatives

• Lead and execute targeted campaigns, including outreach initiatives, partner reactivation cycles, and follow-up cadences, in collaboration with the Outside Sales Manager.
• Provide insights that improve campaign strategy, messaging, and results.
• Support product launches and new program rollouts (including Keepr) by gathering partner feedback and identifying early adopter opportunities.

Job Requirements

• Prior experience in law enforcement, court systems, probation, or legal environments—paired with proven sales experience—is preferred.
• 2+ years in sales, business development, or a revenue-driven account management role.
• Experience in B2B sales, partnership development, or referral-based selling preferred.
• Proven ability to meet or exceed sales and revenue targets through strategic relationship management.
• Strong interpersonal and communication skills with the ability to build trust and maintain productive relationships.
• Experience in providing training, resources, or ongoing support to external partners.
• Proficiency in CRM systems (e.g., Zoho or HubSpot) and comfortable with documentation and data tracking.
• Highly organized with attention to detail and a proactive approach to identifying partner needs and opportunities.
• Able to work cross-functionally and collaborate effectively with marketing, sales, and support teams.
• Strong problem-solving skills with a customer-centric mindset, dedicated to creating a positive and engaging partner experience.
• Travel approximately 40-60%, which includes: Regular in-state travel to meet partners, conduct trainings, and execute territory plans; Attendance at tradeshows, conferences, bar associations, probation/treatment events, and other partner-rich opportunities; Participation in larger or strategic events with the Outside Sales Manager when appropriate; Occasional participation in events outside assigned states when partner presence or strategic goals justify involvement; Travel volume varies according to territory size, density of opportunities, and strategic priorities.