Enterprise Customer Success Manager (Florida)

About the role

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential.

Responsibilities

• Lead district-wide implementation strategy by designing thoughtful, data-informed plans that drive measurable success.
• Build strong partnerships with cabinet-level district leaders, principals, and educators—earning trust as a strategic advisor and subject matter expert.
• Guide program adoption by empowering district teams, strengthening implementation fidelity, and aligning Edmentum solutions with local priorities.
• Monitor usage and student performance data to uncover insights and make strategic recommendations that accelerate outcomes.
• Partner closely with Sales, Product, and Service teams to support retention, expansion, and customer health.
• Ensure internal documentation is complete, accurate, and actionable so all partners have a clear picture of district progress and needs.

Requirements

• You have 7+ years of experience leading EdTech or instructional program implementations at district scale.
• You have 3+ years of experience supporting SaaS-based K–12 solutions.
• You are deeply knowledgeable about curriculum, instruction, state accountability systems, and instructional practice trends.
• You are experienced in engaging and influencing superintendents, cabinet-level leaders, and principals.
• You are skilled at analyzing district-level data and turning insights into actionable recommendations.
• You have strong communication skills that adapt effectively to educators, administrators, and internal teams.
• You have a track record of leading through ambiguity, maintaining focus, and driving results.
• You are highly organized, detail-oriented, and comfortable managing multiple complex initiatives simultaneously.
• You are collaborative and proactive, consistently building strong relationships across teams.
• You have strong problem-solving skills and the confidence to address implementation missteps directly and constructively.
• You are able to travel up to 65% as needed.
• You are willing to take on evolving responsibilities based on business needs.

Qualifications

• You have a bachelor's degree in education, instructional design, or a related field.
• You hold a valid teaching license or equivalent certification.
• You have experience working with large-scale educational technology platforms.
• You have experience with data analysis and reporting tools.
• You have experience with project management methodologies.

Skills

• Strong leadership and collaboration skills.
• Expertise in educational technology and instructional design.
• Experience with data analysis and reporting tools.
• Ability to build and maintain strong relationships with stakeholders.
• Effective communication and presentation skills.
• Proficiency in Microsoft Office Suite.

Benefits

We offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally.

Pay

The pay range for this role is $100,000 - $110,000 USD. At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

Schedule

Edmentum is a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. As an Enterprise Customer Success Manager, you will be expected to travel up to 65% as needed.