Partner Success Manager, Co-op

About the role

As a Partner Success Manager, you will be on the front lines of client success, managing direct communication with our publisher partners through daily outreach, client meetings, and driving strategic initiatives with in-depth data storytelling. This role focuses on driving growth, retention, and satisfaction for partners while aligning their success with Bombora's objectives. You will embrace emerging technologies, including AI, to rethink how we work and how our partners derive value from Bombora data.

Responsibilities

• Work directly with publisher partners from a named account list as their main point of contact to grow deeper relationships across sales, media planning, marketing, content, and research departments—helping partners identify new revenue streams and opportunities to expand their business using Bombora’s products or solutions.
• Facilitate rapid deployment and time-to-value with the adoption of Bombora resources for new 'roadmap' partners from a named account list, with a goal of 90 days to 6 months (depending on use case) for primary use case adoption.
• Tell stories with data and innovate publisher capabilities for advertising, content marketing, events, and yield optimization to ensure engagement and adoption of Bombora's products and services.
• Operate as a primary support resource to partners on the named account list, including onboarding new publisher partners, product training, consultation, audience data analysis, data integration, and third-party platforms.
• Engage the appropriate subject matter expert support and technical resources where necessary.
• Execute data programs on behalf of partners from the named account list, including creating audience segments, analyzing topic trends, and integrating data into new platforms.
• Actively address issues or challenges that may arise between Bombora and its partners, ensuring problems are resolved quickly and effectively. Manage escalations, offering solutions and aligning resources to resolve complex problems.
• Work closely with the Head of Global Data Partnerships to support revenue achievement objectives with commercial partners on the named account list. Manage and achieve performance metrics (adoption rates, contribution scores, etc.).
• Strategically collaborate with publishers and internal teams to identify and develop new ways of using Bombora data, including AI-enabled solutions and workflows, that increase partner engagement and adoption, accelerate time-to-value, and/or create measurable operational efficiencies.
• Apply AI platforms (Gemini, Claude, ChatGPT, and emerging AI or agentic capabilities) to publisher-specific projects, research, analysis, data storytelling, and problem-solving.
• Identify repeatable workflows and opportunities where AI can improve the quality, speed, or scalability of work.
• Experiment thoughtfully with AI to prototype new approaches to publisher use cases and internal workflows, sharing successful practices, prompts, workflows, and learnings with the broader team.
• Leverage tools such as Slack, LinkedIn, webinars, newsletters, and Saleshood to encourage participation and engagement in the Co-op.

Requirements

• 5+ years in media and advertising, including working at a publishing company.
• 5+ years in client-facing roles in business development, account management, and/or customer success.
• Passion for "storytelling" with data.
• Curious, creative, and a problem-solver.
• Experience in pre/post sale, including planning, activation, and measurement of media campaigns.
• Demonstrated AI fluency and a willingness to experiment with emerging AI capabilities.
• Experience with SaaS or Ad Technology companies is a plus.

Skills

• Looker, PowerPoint, Excel, Sheets, Slides, Google Analytics, HubSpot, Asana, Salesforce, Marketo, Eloqua, Outreach, Adobe Analytics.
• Working knowledge of DSPs, SSPs, CDPs, and DMPs.

Benefits

• Health / Dental / Vision insurance.
• Flexible Spending / Health Spending Accounts.
• Flexible Vacation / Paid Holidays / Summer Fridays.
• Education / Tuition Assistance / Annual Learning Stipend.
• 401K.
• Generous Parental Leave (16 weeks primary / 12 weeks secondary).
• Commuter Benefits.
• On Demand Learning (Udemy).
• Team Lunches / Outings / Events.
• Offices (for when you want one).

Pay

The salary range for this position is $115,000 to $125,000 with an additional $10,000 variable. Actual compensation may vary based on a candidate's qualifications, skills, experience, and location. Equity is also included in the compensation package.